Your parcel will be delivered by Australia Post or our couriers during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Even though at Lunasea, we take pride in the care we take with packing all of our orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner. These details can be obtained by emailing Customer Service.
Please do not hesitate to contact our friendly customer service representatives to answer any further queries or concerns you may have. Email: firstname.lastname@example.org